Patient's Rights and Responsibilities
YOUR RIGHTS AS A PATIENT:
Respect & Non-Discrimination
You have the right to receive compassionate, respectful, and culturally sensitive care without discrimination based on race, color, gender, marital status, religion, age, disability, sexual orientation or preference, national origin, ancestry, or diagnosis, in accordance with California and federal law.
Privacy & Confidentiality (HIPAA & CA CMIA)
Your personal health information (PHI) is protected under HIPAA and the California Confidentiality of Medical Information Act (CMIA).
Medical information is shared only with your authorization, in emergencies, or as required by law.
Access to Medical Records
You may inspect, review, and request copies of your medical records and receive information about how your health information is used and disclosed, consistent with California law.
Clear Communication
You have the right to receive information about your diagnosis, treatment options, and prognosis in language you understand, including interpreter services when needed.
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Informed Consent
You may participate in decisions about your care and must give informed consent before treatments or procedures, except in emergencies or as permitted by law.
Right to Refuse Treatment
You may refuse treatment, except where prohibited by law, and will be informed of possible consequences, which may include notification of appropriate protective services.
Advance Directives
You have the right to create an Advance Health Care Directive and to have your wishes respected in accordance with California law.
Provider Information
You may know the names, roles, and qualifications of healthcare providers involved in your care and how to contact them.
Second Opinions
You may request a second medical opinion before undergoing procedures.
Research & Experimental Treatment
You will receive a full explanation of any research or experimental treatment and must provide informed consent before participation.
Financial Information
You may request information about charges, insurance coverage, and your financial responsibility.
Complaints Without Retaliation
You may voice concerns or file complaints without fear of retaliation or discrimination.
You may also contact appropriate state agencies if concerns are not resolved.
📞 Office Administrator: 530-451-6234
🕘 Monday–Friday | 9:30 a.m. – 4:30 p.m.
YOUR RESPONSIBILITIES AS A PATIENT:
Provide Accurate Information
Give complete and accurate personal, insurance, financial, and medical information, including medications and treatments.
Ask Questions
Ask for clarification if you do not understand your diagnosis, treatment, or instructions.
Communicate Needs
Inform staff of cultural, religious, language, or accommodation needs.
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Follow Facility Rules
Follow all posted rules and safety policies while at Vital Health.
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Weapons Prohibited
Do not bring weapons of any kind onto the premises.
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Respect Others
Treat staff and other patients with courtesy and respect. Abusive or threatening behavior is not permitted.
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Keep Appointments
Arrive on time for appointments and provide at least 24 hours’ notice if you need to cancel.
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Report Changes
Inform providers of changes in your condition or adverse reactions to medications or treatments.
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Payment Responsibility
Pay co-payments and charges at the time services are provided, as applicable.
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Participate in Care
Take an active role in developing and following your treatment plan.
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Child Supervision
Supervise children at all times and ensure their safety while in the facility.
Update Contact Information
Keep your contact information current.
No Recording
Do not photograph, video, or audio record staff or patients.
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Thank You for Partnering With Vital Health
Your rights matter. Your responsibilities help ensure safe, respectful care for everyone.